Refund Policy

All orders placed through 24K Print and Stitch — including custom apparel, headwear, bulk production orders, and team store purchases — are final sale. Because every item is custom-produced to order, we do not accept returns or issue refunds once production has begun.

Orders may be cancelled within 24 hours of placement, provided production has not yet started. Once your order enters the production queue — which typically occurs within 1 business day — cancellations are no longer accepted and no refund will be issued. To request a cancellation within the 24-hour window, contact us immediately at support@24kprintandstitch.com.

Items that include custom names, numbers, logos, or any personalization are non-refundable under any circumstances. This includes all Marana Thunder team store orders, custom bulk orders, and any item produced using customer-supplied artwork or specifications.

We stand behind the quality of our work. If you receive an item that is defective due to a production error on our part, or if we shipped the wrong item, we will remake or replace it at no charge. You must notify us within 2 days of delivery with photos documenting the issue. Defective-item claims do not entitle the customer to a cash refund — replacement or reprint is the sole remedy offered.

We strongly encourage customers to review size charts before ordering. We are not responsible for items ordered in the wrong size. Screen colors may vary slightly from the final printed product due to monitor calibration and printing processes. Minor color variation is not considered a defect and does not qualify for replacement or refund.

We are not responsible for delays caused by the carrier, incorrect shipping addresses provided by the customer, or circumstances outside our control (weather, customs, etc.). Shipping charges are non-refundable. If a package is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipment.

By placing an order with 24K Print and Stitch, you agree to this Refund Policy. Filing a chargeback or payment dispute in violation of this policy may result in your order being cancelled, future orders being refused, and the dispute being contested with full documentation of this policy and your order confirmation.

If you have a question about your order or believe you have received a defective or incorrect item, please reach out before initiating any dispute. We are committed to making things right when the error is on our end.

Email: info@24kprintandstitch.com Business Hours: Monday – Friday, 9am – 6pm MST